Timothy Chandra—Conversation Designer

Here's the low-down.

I'm a certified conversation designer who loves to design and develop virtual assistants for both chat and voice. Everyone has great ideas to convey and a story to tell—I bring my clients' stories to life by creating engaging bot personas, crafting Chandra conversations, and implementing flows on NLP platforms.

So, what's a Chandra conversation?

Drawing on my background in copywriting for marketing communications, I design conversations that are helpful, natural, and persuasive. Chandra conversations are:

Compelling

One of the best ways to drive user engagement is to create a bot that is compelling. I ensure that my dialogue is punchy, cogent, and engaging.

Consistent

I believe voice to be the cornerstone of prose. I design bots that have a clear and consistent voice, cohesive with your brand identity.

Confident

I've brought numerous bots to life using flowcharts, spreadsheets, and NLP platforms. Ultimately, my work speaks for itself. Check out this page for more.

Creative

I love tackling challenges from unique angles. Whether it's making flows smoother or developing a distinctive bot persona, I tap into a deep pool of creativity at every step of the design process.

Cooperative

Effective conversational communication between people follows the four maxims of quality, quantity, relevance, and manner. I make sure that my bots are cooperative in the same way.

With professional experience spanning three countries, I have confidence in my ability to adapt to any situation. As a life-long learner, I always strive to equip myself with new skills and knowledge to tackle whatever challenge may come.

Experience

Senior Conversation Designer
Highmark Health | Pennsylvania, USA
February 2023—Current
Conversation Designer
D.R.Blais Customs | Maine, USA
April 2021–September 2022

Assistant & Communications Coordinator
D.R.Blais Customs | Maine, USA
November 2019–April 2021
Marketing & Communications Assistant
Turner & Townsend | Sydney, Australia
October 2018–September 2019‍
English Teacher
Japanese Exchange & Teaching Program (JET) | Hyogo, Japan
April 2016–July 2018
Public Relations Intern
The Japan Foundation | Sydney, Australia
July 2015—September 2015

Hi, I'm Tim.

I bring bots to life by designing

Chandra conversations.

Here's the low-down.

So, what's a Chandra conversation?

Compelling

Consistent

Confident

Creative

Cooperative

Tools I've made bots with

Let's start a conversation.

Experience

Certificates

Tools/Skills

Knowledge

Languages